8x8, Inc. (NYSE:EGHT) is a leading provider of unified communications, meeting, collaboration, real-time analytics, and contact center solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.

8x8 easily and seamlessly connects employees, customers and applications to improve business performance for enterprises across the globe. Results-driven companies rely on the 8x8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance, and enhance the overall customer experience.

Highlights:

• Global reach:
  • Fifteen Global Data Centers
  • Patented Geo-routing
  • Global Extension-to-Extension Dialing
  • Service in over 120 Countries
• Single Platform:
  • HD Audio, Video Conferencing
  • Presence, IM, Chat
  • Mobile & Desktop clients
  • Integrated Omni-Channel Contact Center
  • Single application for continuous communication
  • Out-of-the-box integrations with Salesforce, Netsuite, Zendesk, Outlook, Skype for Business
• Enterprise Grade:
  • Superior Security & Compliance
  • Big Data Analytics
  • Guaranteed End-to-End 99.9975% SLA
  • Elite Touch Deployment
  • Four time Gartner UCaaS Magic Quadrant leader

Product Features:

Virtual Office/Virtual Office Pro - Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Meeting (web conferencing).

Virtual Contact Center - Multi-Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration.