8x8, Inc. (NYSE:EGHT) provides one global cloud communications platform that helps small, mid-market and enterprise businesses match the speed of customer expectations. We believe that businesses who succeed consistently deliver exceptional employee and customer experiences. 8x8 breaks down silos between sales, service, help desks and customers to get your people working together to solve problems, identify opportunities and deliver a better experience for everyone. By providing voice, video, chat and contact center on one cloud-based platform, 8x8 helps you delight customers and thrive in a competitive business environment.
8x8 is a seven-time Gartner Magic Quadrant Leader for Unified Communications as a Service Worldwide, serving over one million business users worldwide.
Highlights:
- Global reach:
- Fifteen Global Data
Centers
- Global
Extension-to-Extension
Dialing
- Service
in
over 120 Countries
-
Single Platform:
- HD Audio,
Video Conferencing
- Presence,
IM, Chat
- Mobile
&
Desktop clients
- Integrated
Omni-Channel Contact Center
- Single
application for continuous communication
- Out-of-the-box
integrations
with Salesforce, Netsuite, Zendesk,
Outlook, Skype for Business
- Enterprise Grade:
- Superior
Security
& Compliance
- Big Data
Analytics
- Guaranteed
End-to-End 99.9975% SLA
- Elite
Touch
Deployment
- 7-time Gartner UCaaS Magic Quadrant leader
Product Features:
Virtual Office/Virtual Office Pro - Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Meeting (web conferencing).
Virtual Contact Center - Multi-Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration.
