8x8 Announces New Capabilities for X Series Cloud Communications Solution

New third-party integration framework, enhanced speech analytics and real-time dashboards, and revamped self-service platform enables corporations and small businesses to improve communications experiences.

Key new capabilities for 8x8 X Series include:

• Revamped self-service portal: X Series customers can use 8x8’s portal to add seats on demand, making X Series even easier to manage in both small and large business environments.

• Power your ecosystem with communications: 8x8’s new integration framework is powered by microservices and industry-standard APIs, making it easier and faster to embed communications into CRM, ERP, helpdesk and productivity applications creating one system of engagement. Your customers are now able to accelerate responsiveness, enable company-wide engagement and provide data-driven insights empowering their employees to deliver customer experiences at the speed of conversation.

• Speech analytics for contact centers: 8x8 X Series’ enhanced speech analytics provides voice of the customer insights, enabling companies to optimize customer experiences through data-driven decisions. Businesses gain instantaneous insights through predefined categories, topics and hundreds of predefined words and phrases, eliminating expensive professional service costs associated with competitive solutions and providing immediate time-to-value.

• Real-time Dashboards for contact centers: Contact center managers can now quickly and easily create their own customized real-time dashboards, share them with other users, and project as wallboards to ensure their contact centers are meeting critical metrics.

• X Series for Retail: Based on experience gained from thousands of implementations, X Series for Retail provides a complete communications solution across stores, contact centers, corporate offices, analytics, deployment, training, service and support. X Series for Retail is designed to make it affordable and easy for retailers to move their communications to the cloud and start realizing the benefits created by empowering employees with one system of engagement that integrates voice, meetings, team messaging and contact center.

Get the details at https://lnkd.in/eN7fdVN

For more information, contact your 8x8 Channel Account Manager.